"Children come about once a week, if we see families it’s once a fortnight or once a month. The sessions with children are 50 minutes, and 90 minutes with families. Between 3-4 weeks and if children have really serious problems 1-2 years. There are structured sessions same time every week, the room will always look the same. The things they have made will be there every time. We believe that gives the child a sense of security and a freedom to explore."
"We are trained to work with children that have had terrible things happen in their lives, as well as with children that are just a bit worried or angry, depressed or irritable. Quite often it’s not about changing the child, it’s about helping parents and caregivers understand why their children are behaving the way they do and helping them to cope with it in different ways. We look at how children play as well as what they say. Children communicate through their play."
"There is a risk with these sorts of issues as a parent of feeling a sense of helplessness about the situation. It wasn’t necessarily all about him needing to change, it was also about us learning how (he) operates.”
“The main part of our family work is strengthening relationships between the children, the young person and their parents and their whānau.”
“I do remember after most sessions I would be like, ‘Yay good work!’. It just turned out to be such a great service. The staff that we dealt with were wonderful, they were really clear at explaining things to us. It made us feel that we weren’t doing anything wrong with our parenting. It just gave us some insights and skills that once we left the service we felt like we could better help (him) and deal with his unique behaviours.”